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Operations


All 911 calls are dispatched through the Williamson County Emergency Operation Center (EOC). The calls are received by the department via radio and voice pagers.

 

The department serves a surburban and rural area of approximately 35 square miles.

 

The department currently contracts its services with the Town of Nolensville and Williamson County. Vehicle extrication services are also provided to two additional fire departments, along with mutual aid with all surrounding fire departments.

 


Administrative & Operations Manual
(PDF 706 KB)

 

 

The 2009 average response time from dispatch to on scene time was 5:59 minutes with the average turnout per incident of 8 personnel.

 

 

 

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2009
Statistics
Breakdown
of Calls

County Calls

Town Calls

County Calls
Town Calls
Structure Fires
2
7
25.22%
74.78%
Vehicle Fires
3
2
60.00%
40.00%
Other Fires
10
12
45.45%
54.55%
Medical Calls
56
120
31.82%
68.18%
Vehicle Accidents
33
32
50.77%
49.23%
Other Rescues
3
4
45.86%
54.14%
Haz-Mat
0
2
0%
100.00%
Investigations
3
3
50.00%
50.00%
Alarms
6
29
17.14%
82.86%
Others
1
2
33.33%
66.67%
Totals
117
213
 

2010
Statistics
Breakdown
of Calls

County Calls

Town Calls

County Calls
Town Calls
Structure Fires
8
6
57.10%
42.90%
Vehicle Fires
1
2
33.30%
66.70%
Other Fires
10
13
43.50%
56.50%
Medical Calls
45
114
28.30%
71.70%
Vehicle Accidents
28
18
60.90%
39.10%
Other Rescues
4
13
23.50%
76.50%
Haz-Mat
1
4
20.00%
80.00%
Investigations
2
11
15.40%
84.60%
Alarms
15
36
29.40%
70.60%
Others
4
12
25.00%
75.00%
Totals
118
229


Percentage Change
Total Calls
County
Town
2010
+1.00%
+7.00%

 

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